Director, Studio

KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.

Join Our Team and Help Homebuyers Create Their Dream Homes!
Are you passionate about interior design, leadership, and delivering exceptional customer experiences? KB Home is seeking a Director of Design Studio to lead a talented team of Studio Design Consultants who guide homebuyers through the exciting selection process. In this role, you’ll do more than manage operations—you’ll inspire your team, ensure accuracy, and champion a customer-first approach that turns visions into reality.

Leadership & Performance Optimization

• Implements performance-enhancing procedures aligned with company objectives.
• Translates financial metrics into actionable strategies for studio operations.
• Drives sales process to achieve VC and margin goals, considering market position and pricing.
• Ensures timely scheduling and completion of customer appointments.
• Recruits, develops, and manages studio team performance.
• Promotes a positive, high-performing work environment focused on CSI.
• Builds strong cross-functional relationships for seamless collaboration.

Customer Champion

• Leads CSI initiatives and reports results to senior leadership.
• Resolves escalated customer issues promptly.
• Ensures timely resolution of homebuyer concerns.

Product & Pricing Precision

• Partners with teams to maintain accurate option pricing and availability.
• Audits databases and plan listings for accuracy; reports discrepancies.
• Benchmarks competitor pricing regularly.
• Maintains studio merchandising per company standards.

Communication & Reporting

• Provides weekly reports on key metrics (appointments, conversions, VC, CSI).
• Facilitates New Community meetings and process updates with consultants/vendors.
• Delivers clear product information and implementation strategies.

• High School Diploma or equivalent required; Bachelor’s degree preferred
• Retail management certifications/licenses a plus
• Minimum 5 years proven retail or management experience at director level
• Prior experience managing direct reports preferred
• Homebuilding or related industry experience a plus
• Strong background in delivering high-quality customer service programs
• Knowledge of market, design, and industry trends
• Demonstrated leadership in hiring, training, and developing teams
• Ability to build and maintain professional relationships
• Results-driven with strong sales closure skills
• Customer-focused problem solver
• Excellent verbal and written communication; able to simplify complex concepts
• Skilled in leading training sessions and presentations
• Collaborative team player, open to ideas and cooperation
• Decisive, data-driven decision-making
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

• Work 8-hour days with flexibility for additional work hours when necessary.
• Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. 
• Ability to stand or sit for extended periods.
• Ability to move about work location.
• Ability to drive/travel throughout the designated area to construction sites as needed.
• Ability to walk up and down stairs.
• Ability to observe details at close range and communicate information so others will understand.
• Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).   
• Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).
• Maintain a professional and ethical conduct to reinforce company goodwill and profitability.
• Position located at the Division Office. #LI-onsite.

KB Home offers a competitive base pay. The expected range for this position is based on experience and is noted below, paid semi-monthly. 

Other rewards may include bonuses or role-specific awards.

KB Home provides a variety of benefits to employees, including Medical, Dental and Vision Insurance; 401K Plan with Company match (vesting percentage based on years of service); Paid Time Off - vacation (10-20 days per calendar year based on years of service), sick leave, bereavement leave (3-5 days), jury duty (up to 5 days), and paid holidays (11 per year), Life Insurance, business travel accident, optional insurance (paid by employee) for disability, supplemental life, AD&D, and critical illness; Monthly mobile phone stipend; Optional Flexible Spending Accounts for health care and dependent care.

USD $135,000.00 - USD $145,000.00 /Yr.

Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.

 

As a KB Home team member, you’ll experience:

• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.

 

Visit our career site to learn more about working at KB Home and joining our team.

 

KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.

 

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. 

 

 

KB Home is an Equal Opportunity Employer